 Our Approach
Around Strategy or Business Change:
People who work
with Charlee achieve results…they
are inspired to take action that makes a difference. Our
approach is to build momentum around strategy through embracing
the following governing principles that ensure the success of any organization
change project:
We work at the intersection between business & psychology -- using both disciplines in responding to client needs. |
- Involve &
Engage rather than Tell & Sell : The process is
based on “sneak previews”. Everyone in the organization
will be directly touched/involved in discussing the impact the strategy
will have on their day-to-day job. By the time the strategy is formally
announced, it will be old news.
- Change-by-doing.
Modeling the behaviors and expectations of the future organization
as we move through the process. The catalysts will act and receive feedback
throughout the process, thereby refining their skills as change agents.
- Iterative and
responsive rather than fixed and predetermined: Acknowledging
that organizations are living entities. We will start with a broad outline
and refine it based on the data we gather from the organization and
the skills/effectiveness of the catalyst team as we go forward.
- Positive Business
Impact must be in the foreground. In addition to responding
to the strategy, people need to participate in accomplishing something
that will have direct value for the business. Inspiration is a by-product
of working together to achieve success on something that matters.
- Inspire rather
than Motivate. We can’t “motivate/change”
others; rather, as leaders in the organization our goal is to CREATE
AN ENVIRONMENT where people choose to give 110%. Realize that every
interaction we have as leaders has a ripple effect – it either
invites people to contribute to their fullest or encourages people to
do as little as possible to get by.
Around Training and Development:
In the arena of individual training or team
development, our approach is based on…
- Utilizing current
business challenges as a vehicle for learning. Success
around issues that matter to the participants is effective communication.
Therefore, we use a combination of experiential exercises and live business
issues when working with teams.
- Realizing that
the any training program is just the beginning. Planning
for follow-up and reinforcement is even more important than attending
a program.
- Discovering
individual communication blind spots is critical.
An accurate self-assessment is the key to effectiveness. By
creating a supportive, yet challenging environment participants are
given the opportunity to receive feedback on how they impact others.
- Accompanying
tips and techniques with astute facilitation.
Each session will reach the same outcome and no two sessions
are ever the same. The course structure recognizes that communication
skills are simple to understand and difficult to implement. An improv
style of facilitation allows the specific content to be guided by the
needs and interests of the participants.
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